Main point of contact
Kirsty Rowlinson, krowlinson@sotoncab.org.uk
Organisation summary
We are an independent New Forest charity, serving the community of the New Forest District and are open to everyone who lives or works on the New Forest.
The CAB would like research into the problem and potential solutions, and then thoughts on implementation.
Problems
- How to collect constructive and coherent feedback from a cross-section of clients, across a range of different advice channels.
- How to develop a comprehensive and accessible ‘self service’ offer. Realistically we will never be able to meet demand, so how do we help people to help themselves, but on a shoestring (and bearing in mind significant levels of digital exclusion)?
- How can we harness digital technologies? We are quite constrained by insurers and various quality/accreditation issues, but there must be some clever things we could do to help ourselves.
